This one day seminar will help you
• Recognize difficult behaviors and identify strategies to deal with them.
• Understand the importance of effective listening and how it can diffuse a situation.
• Focus on various types of difficult behaviors and discover how to manage them to achieve a positive outcome.

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Program Topics

Topic-1: Understanding Difficult Behavior

Topic-2: How Difficult Are You Types of Groups Planning your Strategy Working with Difficult Superiors Working with Difficult Subordinates Tactics for dealing with Difficult Personalities

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