Have you ever had a customer situation that went really, really bad? Have you have been faced by physical and verbal threats from your customers, outrageous demands or letters telling your boss how awful you are? Or importantly, have you been ever faced by a situation where you have inflicted damage upon a customer and the situation was totally your fault? These are what we call the “Uh-Oh moments”. They are the un-planned and unforeseen situations that will eventually happen to YOU!
So let’s get you prepared!

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Program Topics

Topic-1: Why Customer Complaints Matter

Topic-2: How to Defuse Customer Complaints

Topic-3: Make Customers Feel Heard and Understood

Topic-4: Move towards Solving the Problem

Topic-4: Wrap-Up

Topic-5: Special Situations

Topic-6: Winning People Over/p>

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