Have you ever had a customer situation that went really, really bad? Have you have been faced by physical and verbal threats from your customers, outrageous demands or letters telling your boss how awful you are? Or importantly, have you been ever faced by a situation where you have inflicted damage upon a customer and the situation was totally your fault? These are what we call the “Uh-Oh moments”. They are the un-planned and unforeseen situations that will eventually happen to YOU!
So let’s get you prepared!
Nenean vitae nisi pharetra, condimentum arcu id, condimentum lectus. Donec velit diam, pellentesque a convallis nec, ullamcorper sit amet tortor. Pellentesque eros dolor, hendrerit semper nisi eu, lobortis tincidunt sem.
Topic-1: Why Customer Complaints Matter
Topic-2: How to Defuse Customer Complaints
Topic-3: Make Customers Feel Heard and Understood
Topic-4: Move towards Solving the Problem
Topic-5: Special Situations
Topic-6: Winning People Over/p>