Total Quality Management

Total Quality Management (TQM) is a systematic approach to quality improvement that carries product and service specifications up to required customer performancelevel . TQM then aims to produce these specifications with trying to achieve near zero defects. This course will ensure that the traineewill not only understand the TQM concepts , principles , Models , awards , techniques , tools & standard but will also be able to implement TQM and start to deploy Quality Culture

How You Will Benefit

• Higher Quality Products , Processes & Systems

• Better Reviews from The Customers

• Better Production & Productivity from Employees

• Reduced Cost of Poor Quality

• Enhanced Employee Moral , Pride & Loyalty 

What You Will Cover

• Key definitions &concepts  of TQM , focusing on a customer-centered approach 

• key characteristics for management’s role and responsibility for TQM in organizations and  functional areas.

• BNQP :Baldrige National Quality Program

• Basic Breakthrough DMAIC Six Sigma Methodology

• Quality System Standards : Extended ISO 9000 Family

• Implementation :Case Studies , Videos , Discussions &Seven Quality Tools Workshop

Training Approach

Up-to-date , top notch  : Concepts , Standards & Applications with Accelerated Learning Techniques.

Who Should Attend

Professionals and Support staff working in  :Quality Management ( Q.C. , Q.A. , Q. Inspection ) , Production Management , Supply Chain Management , Logistics , Purchasing , Supplier Development , Performance Management Systems , Process Management and Human Resources Management