Customer Satisfaction

Customer Satisfaction Course

To maximize business performance in the future., managers must focus on their most valuable assets " their customers '', today putting customers first help you to build your customer loyalty, this lecture will help you to know all the knowledge & all the skills required to really satisfying your customers and meet all customers needs and increase your customer loyalty and enlarge your customer base and your market share.

What You Will Benefit

By the end of the course, participants will be able to:

• Explain customer satisfaction, retention and loyalty and measure them in a meaningful and systematic way
• Defend the use of a profitability dimension to any customer loyalty strategy
• Arrange, plan and manage impactful customer satisfaction surveys
• Define customer segments, profiles and models for maximum strategic as well as tactical impact
• Create 'customer value propositions' that work
• Develop effective loyalty schemes: know what to avoid and how to improve them

Learning Modules

•   Definition of customers

•   Why put customers first

•   Types of customers

•    Describe customer service verses customer satisfactions

•   Technique of personalize service

•   Importance of talking to customers

•   How to approach your customers

•   Management role in customer satisfaction

•   Creating customer care culture in your organization

•   Statistics about customer satisfactions

•   Providing customer support

•   Developing products and service

•   Focusing on your best customers

•   Technique of handing complaints

•   Recovering unhappy customer

•   Different ways to manage your stress

​Training Approach

Your training experience with HOM includes:

• Pre- program assessments to clarify your development needs
• In class highly engaging experiential leaning activities
• Post –program ongoing support through application tool kits and  phone call coaching sessions

​Who should attend?

​ Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.