Think Smart...Work Smarter

This program is filled with practical tools and effective techniques, all presented in a clear and practical manner to help delegates to make the right decision  armed with these new and proven strategies for decision making and problem solving. 

How You Will Benefit

• Understanding  challenges, preparing research and gathering inspiration, e.g. mapping the customer experience journey.

• Solving problems with a creative approach

• Refining your ideas 

What You Will Cover

• How Do We Learn A New Skill

• Cycle of Performance Improvement

• Creativity Versus Innovation
• We are Living in a VUCA WORLD
• Triple Constraint Principle
• Types of Problems
• Applying a 360 Visual Problem Solving
• The Design Thinking Process
• Diagnosing the Problem
• Fishbone(Causes and Effects Diagram) – Ishikawa
• Intuitive Thinking versus Rational Thinking
• Brainstorming Rules
• Negative Attitudes that Block Creativity
• SCAMPER Tool for Generating Ideas
• Impediments to Innovative Thinking
• Ideas Selection Tools
• Guidelines for Choosing Optimal Alternatives

Who Should Attend

Any individual who wants to be better equipped to face and solve today’s complex business problems by using a foundational process for reasoning and problem solving.