How to Handle Difficult People

In this hands on seminar and through practical activities, you will undertsand how to deal with all types of workplace problem makers including the complainers, time wasters,gossipers, etc..that pose challanging situations for you.

What You Will Benefit

• Recognize difficult behaviors and identify strategies to deal with them
• Understand the importance of effective listening and how it can diffuse a situation
• Focus on various types of difficult behaviors and discover how to manage them to achieve a positive outcome

What You Will Cover

• Understanding Difficult Behavior

• Types of Groups

• Planning your Strategy

• Working with Difficult Superiors

• Working with Difficult Subordinates

• Resolving Conflict

• Attitude Adjustment :Change Yourself

• Just Relax: Destress

Who Should Attend

Any staff member who neeeds to undertand the primary reaosns why difficult people are that difficult and the professional strategies for dealing with them.