ISO 9001

ISO 9001 is one of ISO’s most well-known standards. By setting out the criteria for a quality management system, the standard ensures businesses understand their customers’ expectations of them and what processes they must improve in order to reach these expectations. The latest version of the standard, places greater emphasis on leadership engagement and simplified language for increased understanding.

How You Will Benefit

• Learn the Fundamental principles to Quality Management Systems.

• Understand the changes to ISO 9001: 2015 and the new requirements.

• Develop your knowledge of how to plan for improvement and rectify errors.

What You Will Cover

Definition and Fundamentals

• Fundamental principles to Quality Management Systems

• Introduction to ISO 9001 family of standards and versions.

• Fundamentals of ISO 9001 Structure

• Changes in ISO 9001

• Requirements of ISO 9001

• Layout standards that follow the PDCA (Plan, Do, Check, Act) cycle.

• Approaches and implementations

• Scopes and limitations

Quality Improvements

• Compliance Procedures

• Planning for improvement

• Rectifying errors efficiently

Who Should Attend

This course is suitable for anybody requiring a basic understanding of ISO 9001 and how it helps to improve quality standards. Suggested job roles include:

• Quality Managers

• Quality Supervisors

Training Approach

• Lecture sessions are illustrated with practical questions and examples

• Practical exercises include examples and discussions

• Practice tests are similar to the Certification Exam