Root Cause Analysis (RCA) 

​Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place. Root Cause Analysis seeks to identify the origin of a problem. It uses a specific set of steps, with tools such as the 5 Whys and Cause & Effect Diagram, to find the primary cause of the problem, so that you can determine what happened, why it happened and figure out what to do to prevent its recurrence.

How You Will Benefit

• Understand the importance of identifying root causes in problem solving
• Describe how to apply common Root Cause Analysis tools such as 5 Whys and Cause & Effect Diagram to identify root causes
• Learn how to prioritize root causes with a Pareto Chart
• Gain awareness of the pitfalls in root cause analysis

What You Will Learn

• Key Concepts & Principles of Root Cause Analysis

• Root Cause: The "Evil at the Bottom"

• Principles of Root Cause Analysis

• Applications of Root Cause Analysis

• Root Cause Analysis Tools

Overview of a Problem Solving Process

• Problem Solving Funnel

• PDCA Problem Solving Process

• DMAIC Problem Solving Process

• 8D Problem Solving Process

Root Cause Analysis using 5 Whys

• What is the 5 Whys?

• When is 5 Whys Most Used?

• 5 Whys Preparation

• 5 Whys Process Funnel

Root Cause Analysis using Cause & Effect Diagram

• Cause & Effect Diagram (Manufacturing)

• Cause & Effect Diagram (Service)

• Cause & Effect Diagram: Practice Tips

• Checklists for the 5M1E

Root Cause Prioritization using Pareto Chart

• Pareto Chart: Purpose & When to Use

• Pareto Chart - Data Collection

• How to Construct a Pareto Chart

• Pareto Chart: Tips & Tricks 

​Training Approach

Your training experience with HOM includes:

• Pre- program assessments to clarify your development needs

• In class highly engaging experiential leaning activities

• Post –program ongoing support through application tool kits and  phone call coaching sessions

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